Kingfisher Case Study

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Challenge

Kingfisher Plc, a market leading DIY retail chain including the B&Q chain, engaged ECS as its content management consulting and systems integration partner to deploy solutions based on Oracle UCM technology. Since 2004, ECS has helped establish the Oracle UCM platform for the business and develop and deploy solutions to meet business needs.

Solution

ECS continued its engagement with Kingfisher to provide efficient replacements of existing processes by integrating Oracle UCM with web application security. ECS created an LDAP based system that stores employee details, roles and organisation information to provide organisational charts and manage Oracle UCM security.  Additionally, ECS helped Kingfisher further its usage of the software by providing web applications built on UCM. Solutions include an Issue & Tracking System, Jobs Vacancies Application, Sourcing & Merchandising Website & Knowledge Base and Corporate Image Bank. These applications offer the business devolved administration, self-service for users, collaboration workspaces and easy, efficient access to information within the business.

Outcome

With the engagement of ECS, Kingfisher has maximised the strengths of its Oracle UCM purchase. The long-standing expert services and support from ECS has created a strong relationship with Kingfisher which will continue to bring future engagements and successes within the organisation.