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Hera
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Case-centric view
Provide users with information and resources within the context they are intended. Hera incorporates content with information about the team, tasks and discussions all related to the case. Users can sign up for notifications on all case actions to remain aware of the case activity.
Improve employee efficiency
Enable business activity by simplifying processes. Hera provides workflows for initiating, monitoring, and reporting business activities such as document review, document approval and task completion. There is close integration with email clients and Hera is web-based to provide a familiar and simple experience.
Highly configurable
Case administrators control templates to match case requirements. All features are customisable to suit different business processes within an organisation. Switch on/off functionality, control defaults, change option lists, control template-wide configurations and access from the user-friendly control panel.
Easy and devolved maintenance
Built-in support for team, task and activity management. Control the roles, rights and team members from within the case template and within individual cases. With Hera, there is no need to involve your IT department for controlling application security. Instead, let business users control it.
Compliance
Provides audit functionality to support compliance needs. Powerful reporting capability to assist with management of business activity and performance monitoring.
Easy document access
Flexible document organisation to suit all case types. Use folders, categories and colors to classify documents and have the extra advantage of content management search on top to satisfy all access preferences. Allows document contribution through drag and drop interface for simplicity and bulk upload capability.
Powerful document controls
Secure and controlled document handling to provide version control, revision history, lock/unlock options, easy edit, metadata capture and more. Documents are available in original format and PDF with quick access to download, view or edit the documents.
Status handling
Many business processes advance through workflow stages; Hera matches the process lifecycle through case statuses. Options include triggering tasks, generating documents, sending notifications and changing/locking security depending on a case status. Statuses can be configured to match a process by determining next status options at each stage.