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Atlas
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What is Atlas?
Atlas is an incident reporting and tracking system designed to handle management and resolution of incidents. It is designed as a solution for processes such as IT Helpdesk, Quality Assurance, Bug Reporting, Project Tasks, and Health and Safety Incidents. With its intuitive design, incidents are easily reported and then managed by a team of people. Activity logs are available and there is integration with email to ensure frequent notification and progression. Above all it is designed to be simple and secure to allow users to easily track and report incidents.
Does this sound familiar?
- Resolving incidents requires co-operation among users outside your department, across your project or in a different time zones
- You find it difficult to get a quick picture of your open incidents, their priority, and who owns them
- You have incidents that need to be centrally manage and tracked
- Measuring against targets or SLAs is difficult
- Repeat incidents are reported
- You're the last to be updated when a serious incident is raised
- Incident activity is stuck in someone's email and isn't accessible to the rest of the team
How can Atlas help?
- Simple setup of a secure communities to raise and update incidents
- Browser-based interface requiring no client plugins
- Users can add activity logs and attach documents to incidents
- Users get a simple chronological view of event activity and status when they view the incident
- Users can search events and organise incidents
- Previous incidents remain searchable, offering users self-service incident resolution and knowledge base system
- Tight integration with email and users can configure when they receive notification